Branch Operations Leader: Grow, Coach & Elevate Service

Little Elm Chamber; Aubrey (TX); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Monthly/Quarterly incentives

Job summary

PointBank in Aubrey, TX is seeking a Branch Operations Manager to energize a team, deliver exceptional customer experiences, and drive branch success. You’ll lead, coach, and grow staff while ensuring accurate teller operations, compliance, and effective daily balancing.

The ideal candidate has banking experience, proven leadership, and a passion for helping others succeed. This role offers hourly pay, performance bonuses, and comprehensive benefits focused on your well-being and growth.

Qualifications

• High School Diploma or GED
• Financial services or banking experience (Required)
• Leadership or management experience (Required)
• Strong communication and customer service skills
• Positive attitude and passion for helping others succeed

Responsibilities

• Lead, coach, and motivate a high-performing team through training, scheduling, and development.
• Drive branch growth through sales, referrals, and relationship-building opportunities.
• Oversee teller operations and new account activities while ensuring compliance and accuracy.
• Manage branch cash levels, vault operations, audits, and daily balancing procedures.
• Educate customers on fraud prevention and provide solutions that make banking easier.
• Ensure the branch is organized, well-stocked, and always ready to deliver outstanding service.
• Support community involvement initiatives and represent PointBank with pride.
• Identify opportunities to improve processes and strengthen team performance.

Skills

Leadership

Communication

Customer Service

Team Motivation

Education

High School Diploma or GED

Job description

PointBank in Aubrey, TX is seeking a Branch Operations Manager to energize a team, deliver exceptional customer experiences, and drive branch success. You’ll lead, coach, and grow staff while ensuring accurate teller operations, compliance, and effective daily balancing.

The ideal candidate has banking experience, proven leadership, and a passion for helping others succeed. This role offers hourly pay, performance bonuses, and comprehensive benefits focused on your well-being and growth.