Branch Operations Leader - Elevate Team & Service

Credit Union of Southern California; Whittier (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Credit Union of Southern California (CU SoCal) is hiring an Assistant Branch Manager to support the Branch Manager in directing the team and overseeing branch operations to ensure high-quality member service and achievement of operational goals. The role requires leadership, analytical skills, and strong communication to coach staff, optimize processes, and engage with the local community.

The position is based in Whittier, CA with standard business hours and potential weekend shifts based on

Qualifications

• High School Diploma or equivalent.
• 2+ years of analytical and problem-solving experience in branch operations, analysis, process improvement, and/or program/project management role.
• Associate degree or equivalent experience.
• 4+ years of analytical and problem-solving experience in branch operations, analysis, process improvement, and/or program/project management role.

Responsibilities

• Oversees coaching, training & development, performance management, timekeeping policy adherence, and HR issue escalation/resolution.
• Ensures branch operations comply with policies, procedures, and regulatory requirements.
• Develops, coordinates, and conducts training on savings, lending, and cross-selling programs; helps implement new products/services.
• Sets objectives, develops strategies, budgets, and policies; tracks operational and sales goals for superior service and efficiency.
• Engages with local organizations and participates in community events to expand CU SoCal relationships.

Skills

Leadership

Multitasking

Communication

Education

High School Diploma or equivalent

Associate degree or equivalent experience

Tools

Microsoft Office

Outlook

Teams

Word

Excel

Job description

Credit Union of Southern California (CU SoCal) is hiring an Assistant Branch Manager to support the Branch Manager in directing the team and overseeing branch operations to ensure high-quality member service and achievement of operational goals. The role requires leadership, analytical skills, and strong communication to coach staff, optimize processes, and engage with the local community.

The position is based in Whittier, CA with standard business hours and potential weekend shifts based on