Branch Operations Leader - Elevate Client Experience

JPMorganChase; Waterloo (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase in Waterloo, IA is seeking a Branch Operations Lead to partner with the Branch Manager to deliver warm, efficient service, oversee daily branch operations, and ensure adherence to bank policies.

You will greet clients, handle transactions, guide them to self-service options, manage cash devices, and lead a team focused on accuracy and compliance.

This role requires strong leadership, detail orientation, and retail banking experience, with availability on weekends and evenings.

Qualifications

• Must follow banking policies, procedures and regulatory requirements.
• Strong attention to detail and ability to juggle multiple tasks.
• Leadership and operational proficiency to ensure accurate transactions.
• Ability to educate and keep the branch team informed.
• Excellent client engagement and willingness to refer to specialists.
• 1+ years of retail banking experience.
• High school diploma or GED; ability to work weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience.
• Greet clients, assist with transactions and manage lobby flow.
• Lead branch operations including cash devices, loss control and audits.
• Introduce clients to the branch team and cross-sell expertise.
• Promote self-service options for 24/7 access.
• Support all operational aspects to ensure secure, compliant service.

Skills

Policy compliance

Detail-oriented

Leadership

Client relationship building

Educating the team

Retail banking experience

Time management

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase in Waterloo, IA is seeking a Branch Operations Lead to partner with the Branch Manager to deliver warm, efficient service, oversee daily branch operations, and ensure adherence to bank policies.

You will greet clients, handle transactions, guide them to self-service options, manage cash devices, and lead a team focused on accuracy and compliance.

This role requires strong leadership, detail orientation, and retail banking experience, with availability on weekends and evenings.