Branch Operations Leader: Elevate Client Experience

JPMorgan Chase; Richmond Heights (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Chase, a part of JPMorgan Chase, is seeking a Branch Operations Lead to help ensure exceptional client experiences and secure branch operations. You will guide the team, uphold policies, and promote self-service options, all while building lasting client relationships and maintaining high standards for compliance and audits.

In this role you will collaborate with leadership to optimize branch flow, supervise cash handling, and drive results that align with regulatory requirements and the bank's

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong adherence to policies, procedures and regulatory requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance and audits, ensuring the branch operates smoothly and securely.

Skills

Policy compliance

Attention to detail

Leadership

Client education

Relationship building

Retail banking experience

Time management

Weekend/evening hours

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault familiarity

ATM operations

Job description

Chase, a part of JPMorgan Chase, is seeking a Branch Operations Lead to help ensure exceptional client experiences and secure branch operations. You will guide the team, uphold policies, and promote self-service options, all while building lasting client relationships and maintaining high standards for compliance and audits.

In this role you will collaborate with leadership to optimize branch flow, supervise cash handling, and drive results that align with regulatory requirements and the bank's