Branch Operations Leader: Customer Experience & Risk

santander; Boyertown (Berks County); On-site; USD 60,000 - 90,000; Full time

Job summary

Santander is seeking a Branch Operations Manager in Boyertown, PA to ensure secure, efficient branch operations and deliver exceptional customer experiences. You will oversee cash handling, audits, risk controls, and lobby management while coaching team members.

Requirements include a high school diploma or GED, 18+ months cash handling and customer service in a fast-paced environment, and strong communication. The role may include weekends and evenings.

Qualifications

• High school diploma or GED required.
• 18+ months cash handling experience.
• 18+ months customer service in high-volume environment.
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service and problem-solving skills.
• Strong knowledge of loss prevention and risk management.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee cash handling and maintain audit logs.
• Provide elevated customer service and lobby management.
• Resolve customer issues promptly and effectively.
• Build relationships to boost loyalty and satisfaction.
• Engage customers via digital channels and educate on self-service.

Skills

Cash handling

Customer service

Communication

Data-driven decisions

Problem-solving

Digital tools

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager in Boyertown, PA to ensure secure, efficient branch operations and deliver exceptional customer experiences. You will oversee cash handling, audits, risk controls, and lobby management while coaching team members.

Requirements include a high school diploma or GED, 18+ months cash handling and customer service in a fast-paced environment, and strong communication. The role may include weekends and evenings.