Branch Operations Leader - Elevate Experience & Compliance

Banco Santander SA; Northern (KY); Hybrid; USD 38,000 - 64,000; Full time

Job summary

Santander is seeking a Branch Operations Manager in Boyertown, PA to ensure efficient branch operations and secure cash handling while delivering exceptional customer experiences. You will oversee risk controls, lobby management, and staff development to foster team growth.

A high school diploma and cash handling experience are required, with 3+ years in branch banking or related operations preferred. This role offers a stable, full-time opportunity with competitive pay.

Qualifications

• High school diploma or GED required.
• 3+ years branch banking or related operations experience.
• 18+ months cash handling experience.
• 18+ months customer service in high-volume, fast-paced environment.
• Proficient in cash handling and maintaining audit logs.
• Strong knowledge of policy, compliance, risk management and loss prevention.
• Ability to work weekends and evenings.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee cash handling and audit logs.
• Ensure elevated customer experience and lobby management.
• Support teller line and coach teammates.
• Communicate clearly with customers in person, by phone, or digitally.
• Use data-driven decision-making to improve branch performance.

Skills

Customer service

Communication skills

Problem-solving

Digital tools proficiency

Data-driven decision making

Team collaboration

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager in Boyertown, PA to ensure efficient branch operations and secure cash handling while delivering exceptional customer experiences. You will oversee risk controls, lobby management, and staff development to foster team growth.

A high school diploma and cash handling experience are required, with 3+ years in branch banking or related operations preferred. This role offers a stable, full-time opportunity with competitive pay.