Branch Operations Leader: Customer Experience & Compliance

Citizens-; Athens (Bradford County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Savings

Health, dental & vision coverage

HSA & FSAs

Life and disability insurance

Voluntary supplemental coverage

Career development

Job summary

C&N Bank is seeking a Branch Operations Specialist to guide daily branch operations and deliver an exceptional customer experience. You will oversee operational controls, reports, cash handling and compliance to support bank policies and procedures.

You'll lead teller support, vault and ATM balancing, and maintain branch cash levels with accuracy. The role may include supervisory responsibilities and coaching to strengthen the team’s performance.

Qualifications

• High school diploma or GED with 2–4 years in cash handling or customer service, preferably in banking.
• Experience in a banking environment is preferred or an equivalent mix of education and experience.
• Strong leadership, communication, attention to detail and problem-solving abilities.

Responsibilities

• Oversee day-to-day branch operations and maintain controls and reports.
• Support teller operations, vault/ATM balancing, and cash levels with accuracy.
• Prepare for internal audits, implement procedures, monitor performance and safety.
• Coach teammates, coordinate training, and assist with employee development; may have supervisory duties.

Skills

Leadership & Team Development

Branch Operations

Strong Communication

Attention to Detail

Critical Thinking

Problem Solving

Multitasking

Customer Service

Organization & Time Management

Technical Proficiency

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

C&N Bank is seeking a Branch Operations Specialist to guide daily branch operations and deliver an exceptional customer experience. You will oversee operational controls, reports, cash handling and compliance to support bank policies and procedures.

You'll lead teller support, vault and ATM balancing, and maintain branch cash levels with accuracy. The role may include supervisory responsibilities and coaching to strengthen the team’s performance.