Branch Operations Specialist

Citizens-; Athens (Bradford County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Savings

Health, dental & vision coverage

HSA & FSAs

Life and disability insurance

Voluntary supplemental coverage

Career development

Job summary

C&N Bank is seeking a Branch Operations Specialist to guide daily branch operations and deliver an exceptional customer experience. You will oversee operational controls, reports, cash handling and compliance to support bank policies and procedures.

You'll lead teller support, vault and ATM balancing, and maintain branch cash levels with accuracy. The role may include supervisory responsibilities and coaching to strengthen the team’s performance.

Qualifications

• High school diploma or GED with 2–4 years in cash handling or customer service, preferably in banking.
• Experience in a banking environment is preferred or an equivalent mix of education and experience.
• Strong leadership, communication, attention to detail and problem-solving abilities.

Responsibilities

• Oversee day-to-day branch operations and maintain controls and reports.
• Support teller operations, vault/ATM balancing, and cash levels with accuracy.
• Prepare for internal audits, implement procedures, monitor performance and safety.
• Coach teammates, coordinate training, and assist with employee development; may have supervisory duties.

Skills

Leadership & Team Development

Branch Operations

Strong Communication

Attention to Detail

Critical Thinking

Problem Solving

Multitasking

Customer Service

Organization & Time Management

Technical Proficiency

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re organized, detail-oriented, and enjoy keeping operations running smoothly behind the scenes. At C&N, we’re seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience.

In this role, you’ll oversee retail operations, maintain operational controls, support branch audits, manage cash operations, and assist with coaching teammates on operational procedures. If you thrive in a fast-paced environment where accuracy, leadership, and customer service go hand in hand, this could be the perfect opportunity for you.

You will be responsible for:

Branch Operations: Oversee the day-to-day operational functions of the branch by maintaining operational controls, completing required reports, managing cash operations, and ensuring compliance with bank policies and procedures.

Cash Management & Teller Operations: Support teller operations by processing transactions, overseeing vault and ATM balancing, maintaining branch cash levels, and ensuring operational accuracy.

Operational Excellence & Compliance: Help prepare the branch for internal audits, implement operational procedures, monitor branch performance, and maintain a safe, secure, and compliant operating environment.

Leadership & Team Development: Support the Community Office Manager by coaching teammates, providing operational guidance, coordinating training, and assisting with employee development. This position may include supervisory responsibilities.

Requirements:

Education & Experience – Y ou will need a high school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Leadership & Team Development
• Branch Operations
• Strong Communication
• Attention to Detail
• Critical Thinking
• Problem Solving
• Multitasking
• Customer Service
• Organization & Time Management
• Technical Proficiency, including Microsoft Office Products

Key Competencies –

The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.