Branch Operations Leader - Community Banking

Habitat For Humanity Of Durham; Raleigh (NC); In loco; USD 55.000 - 83.000; Tempo pieno

Descrizione del lavoro

Self-Help is seeking an Assistant Branch Manager in Raleigh to supervise branch staff, balance daily operations, and ensure excellent member service.

The ABM will lead, train, and coach staff, oversee lending activities, and collaborate with the Branch Manager to meet production goals and regulatory requirements. The role requires flexibility, strong communication, and a customer-first mindset.

Competenze

• Associate degree or equivalent relevant experience; Bachelor’s degree preferred.
• Four years’ banking or retail experience including supervising branch staff.
• Prior lending experience preferred.
• Ability to obtain NMLS in certain markets may be required.
• Preference for teamwork and collaboration.
• Strong commitment to mission and customer service excellence.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Working knowledge of Microsoft Office and bank systems; able to be trained on credit union software.
• May travel to cover other branches.
• Bilingual fluency may be required.
• Ability to work flexible hours including evenings and weekends.

Mansioni

• Branch operations and staff support: ensure start-of-day readiness, staffing, and policy adherence.
• Oversee branch operations: scheduling, audits, and training updates; ensure regulatory compliance.
• Lead staff development through coaching and performance reviews with the Branch Manager.
• Assist with lending: interview, process, and close loans while upholding sound credit practices.
• Support member servicing and problem resolution; promote products and services.
• Contribute to business development and community engagement.

Conoscenze

Customer service

Communication skills

Teamwork & collaboration

Attention to detail

Problem solving

Flexibility

Formazione

Associate degree or equivalent

Bachelor’s degree preferred

Strumenti

Microsoft Office

Credit union systems

Proprietary software

Descrizione del lavoro

Self-Help is seeking an Assistant Branch Manager in Raleigh to supervise branch staff, balance daily operations, and ensure excellent member service.

The ABM will lead, train, and coach staff, oversee lending activities, and collaborate with the Branch Manager to meet production goals and regulatory requirements. The role requires flexibility, strong communication, and a customer-first mindset.