Branch Operations Leader — Automatic Doors & Service

Piedmont Door Solutions; Columbia (MD); Sur place; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Competitive salary plus performance-

Résumé du poste

Piedmont Door Solutions in Columbia, MD, is seeking an Operations Manager to lead our Columbia branch, overseeing field operations, service, installs, dispatch, and customer satisfaction while growing the Baltimore–Washington market.

You will coach technicians, manage projects from handoff to closeout, ensure safety and compliance with ANSI/A156.10/A156.19 and OSHA, and drive branch KPIs with a focus on profitability and service excellence.

Qualifications

• 5+ years in commercial doors or related field service experience.
• 2+ years leading field techs or managing service/install operations.
• Strong knowledge of automatic door operators and hardware.
• Excellent communication and organizational skills.
• Valid driver’s license and clean driving record; pass background check.

Responsabilités

• Lead, coach and develop technicians, installers and office staff.
• Oversee dispatch and scheduling to hit response times, first-time fix rates and service commitments.
• Manage install projects from handoff to closeout: scheduling, materials, subcontractors and punch lists.
• Drive safety and compliance: ANSI A156.10/A156.19, AAADM inspection requirements and OSHA practices.
• Own branch KPIs: labor utilization, billable hours, job profitability, callbacks and customer satisfaction.
• Build and manage preventive maintenance and service agreement programs.
• Partner with business development on quotes, scope reviews and key accounts.
• Manage truck stock, inventory, fleet and tools.
• Recruit, onboard and train techs, support AAADM certification for the team.
• Be the go-to contact for key customers, GCs and facility managers.
• Keep accurate records in our field service and ERP systems.

Connaissances

Field service leadership

Communication skills

Problem solving

Scheduling software

Microsoft Office

Valid driver’s license

Background check clear

Formation

Bachelor's degree in business or construction management or related field

Outils

ERP systems

Scheduling platforms

Field service software

Description du poste

Piedmont Door Solutions in Columbia, MD, is seeking an Operations Manager to lead our Columbia branch, overseeing field operations, service, installs, dispatch, and customer satisfaction while growing the Baltimore–Washington market.

You will coach technicians, manage projects from handoff to closeout, ensure safety and compliance with ANSI/A156.10/A156.19 and OSHA, and drive branch KPIs with a focus on profitability and service excellence.