Operations Manager

Piedmont Door Solutions; Fort Meade (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health, dental and vision insurance

401(k)

Paid time off and holidays

Paid AAADM certification

Growth opportunities

Job summary

Piedmont Door Solutions is seeking an experienced Operations Manager to lead our Columbia, MD branch. You will oversee daily field operations, including service, installations, scheduling, and customer satisfaction, while driving growth across the Baltimore–Washington market.

You'll coach technicians and office staff, manage dispatch, ensure safety compliance, and partner with business development on quotes and key accounts. This role offers room to grow within the family.

Qualifications

• 5+ years in commercial doors or related field service industries.
• 2+ years leading field techs or managing service/install operations.
• Strong knowledge of automatic door operators and hardware.
• Valid driver's license and clean driving record.
• Ability to pass background check and MVR.

Responsibilities

• Lead, coach and develop technicians, installers and staff.
• Oversee dispatch and scheduling to hit response times and service commitments.
• Manage install projects from handoff to closeout: scheduling, materials, subcontractors and punch lists.
• Drive safety and compliance with ANSI A156.10/A156.19, AAADM inspection requirements and OSHA practices.
• Own branch KPIs: labor utilization, billable hours, job profitability, callbacks and customer satisfaction.
• Build and manage preventive maintenance and service agreement programs.
• Partner with business development on quotes, scope reviews and key accounts.
• Recruit, onboard and train techs, and support AAADM certification for the team.
• Be the go-to contact for key customers, GCs and facility managers.
• Keep accurate records in our field service and ERP systems.

Skills

Door industry experience

Leadership of field technicians

Scheduling and dispatch

Customer service and communication

Budgeting / KPI management

Education

Bachelor's degree in business or related field

Tools

Field service software

Scheduling platforms

Microsoft Office

Job description

Branch Manager – Automatic Door & Entrance Solutions

Piedmont Door Solutions | Columbia, MD

About Us

Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions since 2001. We install, service and maintain automatic doors, manual doors and door hardware for hospitals, universities, retail, government and commercial facilities. We're built on great customer service, attention to detail and meeting each client's unique needs.

The Role

We're hiring an Operations Manager to lead our Columbia, MD branch. You'll run day-to-day field operations, including service, installs, scheduling, tech performance and customer satisfaction, and help grow the branch across the Baltimore–Washington market.

What You'll Do

• Lead, coach and develop automatic door technicians, installers and office staff
• Oversee dispatch and scheduling to hit response times, first-time fix rates and service agreement commitments
• Manage install projects from handoff to closeout: scheduling, materials, subcontractors and punch lists
• Drive safety and compliance: ANSI A156.10/A156.19, AAADM inspection requirements and OSHA practices
• Own branch KPIs: labor utilization, billable hours, job profitability, callbacks and customer satisfaction
• Build and manage preventive maintenance and service agreement programs
• Partner with business development on quotes, scope reviews and key accounts
• Manage truck stock, inventory, fleet and toolsRecruit, onboard and train techs, and support AAADM certification for the team
• Be the go-to contact for key customers, GCs and facility managers
• Keep accurate records in our field service and ERP systems

What You Bring

• 5+ years in commercial doors, automatic doors, access control or a related field service industry (HVAC, Electrical, Automotive)
• 2+ years leading field techs or managing service/install operations
• Strong knowledge of automatic door operators (sliding, swing, folding, revolving) and commercial door hardware and or willing to learn.
• Strong communication, organization and problem-solving skills
• Comfortable with field service software, scheduling platforms and Microsoft Office
• Valid driver's license and clean driving record
• Must pass a background check and MVR

Nice to Have

• AAADM certification
• Experience with Stanley, Horton, ASSA ABLOY/Besam, Nabco, dormakaba or Record
• Experience managing budgets, P&L drivers and operational KPIs
• Service agreement and PM program experienceKnowledge of the Baltimore–Washington commercial market (healthcare, education, government, retail)
• Bachelor's degree in business, construction management or a related field, or equivalent experience

What We Offer

• Competitive salary plus performance bonus
• Health, dental and vision insurance
• 401(k)
• Paid time off and holidays
• Paid AAADM certification
• Room to grow as part of the Cobalt Service Partners family

Piedmont Door Solutions is an Equal Opportunity Employer.