Branch Operations Leader – Automatic Door Solutions

Piedmont Door Solutions; Fort Meade (MD); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health, dental and vision insurance

401(k)

Paid time off and holidays

Paid AAADM certification

Growth opportunities

Résumé du poste

Piedmont Door Solutions is seeking an experienced Operations Manager to lead our Columbia, MD branch. You will oversee daily field operations, including service, installations, scheduling, and customer satisfaction, while driving growth across the Baltimore–Washington market.

You'll coach technicians and office staff, manage dispatch, ensure safety compliance, and partner with business development on quotes and key accounts. This role offers room to grow within the family.

Qualifications

• 5+ years in commercial doors or related field service industries.
• 2+ years leading field techs or managing service/install operations.
• Strong knowledge of automatic door operators and hardware.
• Valid driver's license and clean driving record.
• Ability to pass background check and MVR.

Responsabilités

• Lead, coach and develop technicians, installers and staff.
• Oversee dispatch and scheduling to hit response times and service commitments.
• Manage install projects from handoff to closeout: scheduling, materials, subcontractors and punch lists.
• Drive safety and compliance with ANSI A156.10/A156.19, AAADM inspection requirements and OSHA practices.
• Own branch KPIs: labor utilization, billable hours, job profitability, callbacks and customer satisfaction.
• Build and manage preventive maintenance and service agreement programs.
• Partner with business development on quotes, scope reviews and key accounts.
• Recruit, onboard and train techs, and support AAADM certification for the team.
• Be the go-to contact for key customers, GCs and facility managers.
• Keep accurate records in our field service and ERP systems.

Connaissances

Door industry experience

Leadership of field technicians

Scheduling and dispatch

Customer service and communication

Budgeting / KPI management

Formation

Bachelor's degree in business or related field

Outils

Field service software

Scheduling platforms

Microsoft Office

Description du poste

Piedmont Door Solutions is seeking an experienced Operations Manager to lead our Columbia, MD branch. You will oversee daily field operations, including service, installations, scheduling, and customer satisfaction, while driving growth across the Baltimore–Washington market.

You'll coach technicians and office staff, manage dispatch, ensure safety compliance, and partner with business development on quotes and key accounts. This role offers room to grow within the family.