Branch Operations Leader — Assistant Manager

Suffolk Credit Union; Village of Islandia (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Suffolk Credit Union in Islandia, NY seeks an Assistant Branch Manager to oversee daily branch operations, supervise staff, and drive member satisfaction through coaching, scheduling, and performance appraisals.

You will handle lending and account opening, resolve escalated member issues, coordinate with HR for staffing, ensure regulatory compliance, and support community engagement while promoting credit union products. Bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent.
• At least 1 year of supervisory experience in a financial institution; 3 years total supervisory experience.
• Notary license required or to be obtained within three (3) months of hire.
• NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired.

Responsibilities

• Oversee all branch employees through organizing, scheduling, coaching, counseling, appraising, and collaborating with HR and leadership on staffing decisions.
• Manage scheduling, time cards, and training for all branch staff to ensure efficient operations.
• Monitor branch performance to ensure goals are met and align with organizational standards.
• Assist employees with escalated problem resolution and directly service member needs.
• Cross-sell and provide information on credit union products to enhance member engagement.
• Approve new membership applications, open accounts for new and existing members, and review loan applications for completeness.
• Handle approvals for cash orders, wire transfers, fee reversals, and check or deposit holds.
• Assist members with obtaining and resolving issues related to debit/ATM cards.
• Process wire transfers while collecting necessary documentation and ensuring compliance.
• Collaborate with the Collections department to resolve collection issues and establish member payment solutions.
• Conduct outbound calls for sales opportunities, loan follow-up, and problem resolution.
• Ensure branch appearance aligns with credit union standards and manage correct placement of People Operations, Retail, and Marketing materials.

Skills

Interpersonal skills

Communication

Customer service

Education

High school diploma or equivalent

Notary license within 3 months

NMLS Mortgage Loan Originator license

Job description

Suffolk Credit Union in Islandia, NY seeks an Assistant Branch Manager to oversee daily branch operations, supervise staff, and drive member satisfaction through coaching, scheduling, and performance appraisals.

You will handle lending and account opening, resolve escalated member issues, coordinate with HR for staffing, ensure regulatory compliance, and support community engagement while promoting credit union products. Bilingual English/Spanish preferred.