Branch Operations Lead: Cash, Compliance & Growth

Suffolk Federal Credit Union; Village of Riverside (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Work-life balance

Community involvement

Job summary

Suffolk Credit Union in New York is seeking a Branch Operations Specialist III (Head Teller) to oversee daily branch activities, cash handling, balancing, and vault transactions while ensuring compliance and security.

You will build advisory relationships with members, process transactions accurately, supervise staff, support digital banking inquiries, and pursue referral opportunities across Retail and Lending to grow member relationships.

Qualifications

• High school diploma or equivalent.
• 2–3 years teller experience and knowledge of cash handling equipment.
• At least 1 year supervisory experience.
• Bilingual preferred.

Responsibilities

• Deliver excellent member service, addressing requests, complaints, and issues promptly.
• Exhibit knowledge of Credit Union products and services to identify cross-sell opportunities.
• Oversee daily cash handling, teller operations, balancing, and vault transactions for accuracy and security.
• Develop advisory relationships with members to deepen relationships and generate referrals.
• Process member transactions accurately while maintaining confidentiality and compliance.
• Supervise staff and ensure timely completion of Personal Banker tasks (opening/closing accounts, debit cards, wires, fraud claims).
• Manage teller drawer reconciliation, vault operations, and liaise with cash vendors and couriers.
• Provide coaching, training, audits, and document retention/compliance support.
• Assist Contact Center during peak times and support Digital Banking inquiries.

Skills

Interpersonal skills

Customer service

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Cash handling equipment (Cash Recycler, CDM, ATM, ITM)

Cash management

Job description

Suffolk Credit Union in New York is seeking a Branch Operations Specialist III (Head Teller) to oversee daily branch activities, cash handling, balancing, and vault transactions while ensuring compliance and security.

You will build advisory relationships with members, process transactions accurately, supervise staff, support digital banking inquiries, and pursue referral opportunities across Retail and Lending to grow member relationships.