Branch Operations Leader

Liberty Bank - CT; Madison (CT); Sur place; USD 34 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401K with Employer Match

Pension Plan

Employer-paid life and disability

Résumé du poste

Liberty Bank in Madison, CT is seeking a Branch Operations Supervisor to oversee daily branch operations and deliver results aligned with our business objectives. You will ensure policy adherence, drive service excellence, and support sales through effective process management.

This role leads a team, mentors tellers, partners with Retail Support, and identifies opportunities to improve efficiency while maintaining a high standard of security and compliance.

Qualifications

• Two-year college degree or equivalent work experience.
• Excellent verbal and written communication, problem solving, decision making and time management skills.
• Strong attention to detail with a high concern for accuracy.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Well organized self-starter that has the ability to forecast and plan effectively.
• Proficiency in Microsoft Office suite of products (Excel, Word & PowerPoint) and position specific software as required.
• Comprehensive knowledge regarding branch business operations and retail services.
• Knowledge of digital banking and Branch Banking-related technology.
• Ability to manage multiple ad hoc assignments.
• Availability to work weekends and/or extended hours as required to run the business.
• Successful record of coaching and mentoring employees and a team to achieve desired results
• Proven track record of delivering results in a complex and dynamic environment.

Responsabilités

• Ensure branch operations are in accordance with bank policies and procedures.
• Meets/exceeds individual referral goals.
• Oversees operational performance, identifying opportunities to enhance efficiencies across the branch, and providing leadership to gain support and implement new processes.
• Engages with customers and employees to create a positive customer experience and team environment.
• Responsible for exceeding customer service standards and positively influencing overall Teller Customer Experience survey results.
• Provides oversight and identify risks on operational activities. Ensure compliance with State and Federal Regulations. Protects the interest of the bank and minimize loss through adherence to security measures and other policies and procedures.
• Identifies fraudulent activity to prevent potential losses to the Bank.
• Models and ensures a collaborative and supportive culture within the branch team as well as when interacting with interdepartmental contacts and resources.
• Partners closely with the Retail Support team to identify opportunities for enhancements to functional operations and processes.
• Responds to customer questions and concerns; able to resolve appropriately or refers to other resources as necessary.
• Proactively engage in opportunities to learn new and existing products and services.
• Ability to appropriately identify and recommend products and services to customers to build and deepen customer relations.
• Accurately and efficiently performs a range of customer service transactions. Processes transactions accurately and efficiently.
• Maintains and balances a cash drawer. Researches and resolves transaction/cash discrepancies.
• Processes and settles ATM and/or Vault.
• Ensures workstation and teller line/POD areas are organized and maintained to satisfy Liberty Bank standards.
• May provide leadership oversight in the absence of the Branch Manager.
• Mentors and coach teller staff.

Connaissances

Communication skills

Problem solving

Time management

Attention to detail

Organizational skills

MS Office

Customer service

Formation

Two-year college degree

Outils

Microsoft Excel

Description du poste

Liberty Bank in Madison, CT is seeking a Branch Operations Supervisor to oversee daily branch operations and deliver results aligned with our business objectives. You will ensure policy adherence, drive service excellence, and support sales through effective process management.

This role leads a team, mentors tellers, partners with Retail Support, and identifies opportunities to improve efficiency while maintaining a high standard of security and compliance.