Assistant Branch Manager

R1cu; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Resource One is seeking an Assistant Branch Manager in Irving, TX to assist with the direction and administration of Branch operations and ensure adherence to policies and procedures. You will oversee a full range of member services and serve as acting Branch Manager when needed, training and guiding staff to deliver prompt and professional service.

Responsibilities include daily cash handling and balancing, supervising tellers, cross-selling Credit Union products, and supporting staff

Qualifications

• High School Diploma or equivalent required.
• 2+ years’ experience in similar or related field.
• Thorough knowledge of Credit Union products, services, and policies.

Responsibilities

• Ensure that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards.
• Balance all transactions at the close of each day; manage tellers, run reports, and balance the vault; assist tellers.
• Promote branch business development and actively cross-sell Credit Union products and services.
• Assist with orientation of new employees and staff training sessions; ensure personnel are well trained and cross-trained as necessary.
• Replace Branch Manager as necessary and assist with personnel functions.
• Provide guidance for Member Service Representatives and tellers; supervise branch staff.
• Review and monitor the work of Branch personnel; provide suggestions and support as necessary.
• Assist with staffing level determinations and scheduling.
• Assist with tracking progress and conducting performance appraisals; implement corrective actions as needed.
• Complete other duties, including cross training in current or other departments.

Skills

Supervisory experience

Interpersonal skills

Communication skills

Teller knowledge

Credit union products knowledge

Staff training

Education

High School Diploma or equivalent

Job description

Description

Assistant Branch Manager is Responsible for assisting with the direction and administration of Branch operations & Ensuring that established policies and procedures are followed. Will Oversee the provision of a full range of services to members and prospective members & ensure that members are promptly and professionally served. Acts as Branch Manager as necessary. The assistant branch manager will train, direct, and assist in supervising Branch staff.

Position Responsibilities:

• Ensure that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Provide suggestions for improved effectiveness.
• Ensure that the Branch balances all transactions at the close of each day. Manages tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed. Complete month end certification of all cash items and negotiable instruments
• Promote Branch business development and seeks to broaden member base. Actively cross-sells Credit Union products and services.
• Assist with orientation of new employees and staff training sessions. Ensure that personnel are well trained in all phases of their respective jobs. Perform cross training as necessary.
• Replace Branch Manager as necessary. Assist with personnel functions as assigned.
• Provides assistance, direction, and supervision as needed, including guidance for Member Service Representatives and tellers.
• Reviews and monitors the work of Branch personnel. Provides suggestions and support as necessary.
• Assists with determining appropriate staffing levels and scheduling employees.
• Assists with tracking individual progress and conducting performance appraisals. Formulates and implements corrective actions as needed.
• Completes other duties as assigned, including cross training in current or other departments

Requirements

• High School Diploma or equivalent.
• 2+ years’ experience in similar or related field.

Knowledge, Skills, and Abilities

• Thorough knowledge of Credit Union products, services, and policies.
• Understanding of Teller/Member Service Representative functions.
• Knowledge of Loan Sales Officer duties.
• Good supervisory abilities.
• Strong interpersonal and communication skills.

Physical Demands and Work Environment

• Stationary work, often requiring standing or sitting for prolonged periods
• Operate standard office equipment and keyboards
• Visually recognize, reconcile, and verify numerical details for accuracy
• Repeating motions that may include the wrists, hands and/or fingers
• Must be able to access and navigate facility with reasonable accommodations
• Lift and carry small parcels, packages and other items

Additional Notes

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.

Equal Employment Opportunity Employer

Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions.

Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.

Stronger leaders.

Stronger coworkers.

Stronger friends.