Branch Operations Lead & Sales Coach

Ridgewood Savings Bank; City of Yonkers (NY); Vor Ort; USD 66.000 - 76.000; Vollzeit

Zusammenfassung

Ridgewood Savings Bank in Yonkers, NY is seeking an Assistant Branch Manager to lead daily branch operations and coach staff to deliver excellent customer service.

The role emphasizes supervisory duties, sales coaching, and adherence to regulatory requirements, with responsibilities spanning staffing, payroll, cash handling, and risk controls. Minimum five years banking experience and strong communication skills are preferred.

Qualifikationen

• High School diploma or GED required or equivalent.
• Two to four years of college preferred.
• Minimum three to five years bank operations experience.
• Demonstrated supervisory capability and rapport with management and staff.
• Knowledge of Bank products/services and MS Office.
• Ability to identify, investigate and resolve customer account issues.
• Experience in sales coaching, staff development and branch meetings.
• Strong oral and written communication skills.

Aufgaben

• Maintains high productivity among branch personnel through supervision, training, coaching, disciplining, and evaluating.
• Directs daily branch operations and guides staff to service customer needs per regulatory requirements.
• Manages staffing: coordinates weekly schedules; reviews and submits payroll; reports attendance to HR.
• Ensures branch policies and regulatory compliance; conducts monthly operational meetings.
• Resolves customer complaints within authority; analyzes situations and makes decisions.
• Drives sales performance and team engagement; conducts sales meetings and development plan reviews.
• Reviews and settles in-clearing items per Regulation CC.
• Monitors daily printouts for risk and compliance; reports suspicious activity under BSA rules.
• Ensures ATM security and proper procedures; maintains dual control.

Kenntnisse

Supervisory experience

Communication skills

Problem solving

Sales coaching

Staff development

Customer service

Ausbildung

High School diploma or GED

Two to four years college preferred

Tools

Microsoft Office

Bank software suite

Jobbeschreibung

Ridgewood Savings Bank in Yonkers, NY is seeking an Assistant Branch Manager to lead daily branch operations and coach staff to deliver excellent customer service.

The role emphasizes supervisory duties, sales coaching, and adherence to regulatory requirements, with responsibilities spanning staffing, payroll, cash handling, and risk controls. Minimum five years banking experience and strong communication skills are preferred.