Branch Operations Leader & Team Coach

Ridgewood Savings Bank; Hewlett (NY); On-site; USD 66,000 - 76,000; Full time

Job summary

Ridgewood Savings Bank in New York is seeking an Assistant Branch Manager to supervise branch staff, drive daily operations, and maintain regulatory compliance. The role emphasizes coaching, customer service, and sales leadership. A high school diploma or GED plus 3–5 years of bank operations experience is required, with 2–4 years in supervision and strong communication skills expected. This position offers a competitive salary in a dynamic banking environment.

Qualifications

• High School diploma or GED required or equivalent.
• 3–5 years of bank operations experience preferred.
• Demonstrated ability to supervise and develop staff.
• Knowledge of Bank Products & Services and related software including MS Office.
• Strong communication skills, both oral and written.
• Experience identifying and resolving customer account/transaction issues.
• Experience coaching staff and conducting development meetings.
• Sales environment experience with staff development and branch sales meetings.

Responsibilities

• Supervise branch personnel to maintain productivity through coaching, training, and evaluation.
• Direct daily branch operations and assist staff in servicing customer needs in compliance with regulatory requirements.
• Coordinate weekly staffing, review payroll, and report attendance to HR.
• Ensure policy compliance and conduct monthly operational meetings; monitor regulatory compliance.
• Resolve customer issues beyond subordinate authority by analysis and decision-making.
• Promote sales performance and a positive team environment; conduct sales meetings and development plans.
• Review and settle in-clearing items and monitor for suspicious activity per BSA requirements.
• Ensure security procedures for ATMs, cameras, and branch controls.
• Submit required Currency Transaction reports and Quarterly Compliance reporting.

Skills

Effective supervision

Staff coaching

Written & verbal communication

Sales coaching & meetings

Problem solving

Education

High School diploma or GED

Two to four years college preferred

Bank operations experience (3–5 years)

Tools

Microsoft Office

Job description

Ridgewood Savings Bank in New York is seeking an Assistant Branch Manager to supervise branch staff, drive daily operations, and maintain regulatory compliance. The role emphasizes coaching, customer service, and sales leadership. A high school diploma or GED plus 3–5 years of bank operations experience is required, with 2–4 years in supervision and strong communication skills expected. This position offers a competitive salary in a dynamic banking environment.