Assistant Branch Manager: Lead Team & Branch Growth

Trustco Bank; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Trustco Bank in Hartsdale, NY seeks an Assistant Branch Manager to lead daily operations, supervise staff, and ensure a warm, secure, and efficient branch experience for customers. This role requires a hands-on leader who can drive service excellence and branch performance.

The position emphasizes residential mortgages, IRA services, and personal banking products, with opportunities for professional growth within a community-focused financial institution; full-time schedule, comprehensive

Qualifications

• Supervisory and leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized and adept at managing multiple priorities.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Operational Leadership: Step into the Branch Manager’s shoes during their absence and oversee day-to-day operations.
• Team Supervision: Manage Head Teller and Teller teams to uphold excellence.
• Branch Branding & Growth: Promote sales initiatives and exceptional customer service.
• Customer Engagement: Connect with clients, resolve issues, ensure satisfaction.
• Compliance & Accuracy: Review transactions and adhere to policies.
• Performance & Standards: Drive branch metrics and regulatory compliance.
• Professional Development: Enhance banking acumen through training and education.

Skills

Supervisory experience

Customer service leadership

Fluent in English

Ability to lift 10-20 lbs

Education

High School Diploma or equivalent

Job description

Trustco Bank in Hartsdale, NY seeks an Assistant Branch Manager to lead daily operations, supervise staff, and ensure a warm, secure, and efficient branch experience for customers. This role requires a hands-on leader who can drive service excellence and branch performance.

The position emphasizes residential mortgages, IRA services, and personal banking products, with opportunities for professional growth within a community-focused financial institution; full-time schedule, comprehensive