Branch Operations Supervisor

Ridgewood Savings Bank; New Rochelle (NY); Vor Ort; USD 66.000 - 76.000; Vollzeit

Zusammenfassung

Ridgewood Savings Bank in New Rochelle is seeking an Assistant Branch Manager to lead daily branch operations and staff performance. You will supervise, coach, and develop team members, ensure regulatory compliance, resolve customer issues, and drive sales goals while maintaining high service standards.

This role requires strong communication, problem solving, and hands-on leadership to build rapport with management and customers.

Qualifikationen

• High school diploma or GED required; college preferred.
• Several years of banking operations experience expected.
• Strong supervisory and coaching capabilities.
• Proven ability to build rapport with staff and management.
• Solid knowledge of bank products and Microsoft Office.
• Excellent oral and written communication skills.

Aufgaben

• Maintains productivity by supervising branch personnel, coaching, and evaluating.
• Directs daily branch operations and assists staff for customer needs.
• Reviews staffing and payroll; reports attendance to HR.
• Ensures staff follow policies; conducts monthly operational meetings.
• Resolves customer issues beyond junior staff authority; makes decisions.
• Promotes sales, conducts meetings, and develops individual development plans.
• Ensures compliance with regulatory requirements and audits.

Kenntnisse

Supervision

Customer service

Sales coaching

Communication

Bank operations

Regulatory knowledge

Microsoft Office

Problem solving

Ausbildung

High School diploma or GED

Two to four years of college

Minimum three to five years bank operations experience

Jobbeschreibung

Ridgewood Savings Bank in New Rochelle is seeking an Assistant Branch Manager to lead daily branch operations and staff performance. You will supervise, coach, and develop team members, ensure regulatory compliance, resolve customer issues, and drive sales goals while maintaining high service standards.

This role requires strong communication, problem solving, and hands-on leadership to build rapport with management and customers.