Branch Operations Lead – Member Experience

FourLeaf Federal Credit Union; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

FourLeaf Federal Credit Union in New York, NY seeks an Assistant Manager who will support branch leadership, oversee daily operations, and ensure exceptional member service while maintaining regulatory compliance. You will coach staff, assist with scheduling and training, and help achieve branch sales and service goals, handling complex inquiries and approving transactions within delegated authority.

The role is full-time and on-site in New York, offering opportunities to contribute to community

Qualifications

• Leadership and team management experience in retail banking.
• Strong customer service, relationship-building, and interpersonal communication abilities.
• Experience in deposits, loans, and regulatory compliance.
• Solid analytical, problem-solving, and decision-making skills with risk awareness.
• Proficiency with office and banking software systems.

Responsibilities

• Support branch leadership and oversee daily operations.
• Coach staff, assist with scheduling, performance feedback, and training.
• Resolve complex member inquiries and monitor cash handling and security.

Skills

Leadership

Customer service

Relationship building

Interpersonal communication

Analytical skills

Problem solving

Decision making

Office software

Banking software

On-site work in NY

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Core banking platforms

Productivity tools

Job description

FourLeaf Federal Credit Union in New York, NY seeks an Assistant Manager who will support branch leadership, oversee daily operations, and ensure exceptional member service while maintaining regulatory compliance. You will coach staff, assist with scheduling and training, and help achieve branch sales and service goals, handling complex inquiries and approving transactions within delegated authority.

The role is full-time and on-site in New York, offering opportunities to contribute to community