Assistant Manager

FourLeaf Federal Credit Union; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

FourLeaf Federal Credit Union in New York, NY seeks an Assistant Manager who will support branch leadership, oversee daily operations, and ensure exceptional member service while maintaining regulatory compliance. You will coach staff, assist with scheduling and training, and help achieve branch sales and service goals, handling complex inquiries and approving transactions within delegated authority.

The role is full-time and on-site in New York, offering opportunities to contribute to community

Qualifications

• Leadership and team management experience in retail banking.
• Strong customer service, relationship-building, and interpersonal communication abilities.
• Experience in deposits, loans, and regulatory compliance.
• Solid analytical, problem-solving, and decision-making skills with risk awareness.
• Proficiency with office and banking software systems.

Responsibilities

• Support branch leadership and oversee daily operations.
• Coach staff, assist with scheduling, performance feedback, and training.
• Resolve complex member inquiries and monitor cash handling and security.

Skills

Leadership

Customer service

Relationship building

Interpersonal communication

Analytical skills

Problem solving

Decision making

Office software

Banking software

On-site work in NY

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Core banking platforms

Productivity tools

Job description

Company Description FourLeaf Federal Credit Union (FourLeaf) has supported the financial well-being of its members for nearly 85 years through a full range of competitive savings and loan products. Members rely on FourLeaf for key financial milestones, from credit cards and mortgages to children’s first savings accounts. The organization is proud to be an award-winning workplace, including recognition as a Certified Great Place to Work 2025–2026 and one of Fortune's Best Workplaces for Women 2025. Since 2002, FourLeaf has been a strong community partner through charitable giving and development programs in New York and beyond. FourLeaf is an Equal Opportunity Employer and is federally insured by NCUA.

Role Description The Assistant Manager is a full-time, on-site position based in New York, NY. This role supports branch leadership in overseeing daily operations, ensuring excellent member service, and maintaining compliance with credit union policies and regulatory requirements. The Assistant Manager helps lead and coach team members, assists with scheduling, performance feedback, and training, and supports achievement of branch sales and service goals. Day-to-day responsibilities include resolving complex member inquiries, approving transactions within delegated authority, and monitoring cash handling and security procedures. The role also contributes to community outreach efforts, supports implementation of new products or initiatives, and collaborates with management to improve processes and member experiences.

Qualifications

• Demonstrated leadership and team management skills, including coaching, performance support, and conflict resolution.
• Strong customer/member service, relationship-building, and interpersonal communication abilities.
• Experience in retail banking or financial services operations, with knowledge of deposit accounts, loans, and regulatory compliance.
• Solid analytical, problem-solving, and decision-making skills, with attention to accuracy and risk awareness.
• Proficiency with office and banking software systems, including core banking platforms and standard productivity tools.
• Ability to work on-site full time in New York, NY and adapt to a fast-paced, member-focused environment.
• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred.
• Prior supervisory or assistant management experience in a branch or similar setting strongly beneficial.
• Commitment to ethical conduct, confidentiality, and supporting a diverse, inclusive workplace.