Branch Operations Lead - Guest-Centric Banking

Aumni; Asheboro (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager, uphold policies, and drive exceptional client service at a North Carolina branch. You will guide staff, manage lobby flow, and promote self-service options to enhance the customer experience.

You will lead daily operations, ensure transaction accuracy, and support compliance, audits, and loss control while building strong client relationships and educating teammates and partners.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Demonstrate leadership and ensure accurate transactions.
• Educate branch team and partners, keeping everyone informed.
• Build meaningful client relationships and refer to experts.
• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, lobby flow, and scheduling meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations including cash devices and ATM, resolving issues promptly.
• Introduce clients to the branch team to deliver seamless service and trusted relationships.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy adherence

Detail-oriented

Leadership

Education & training

Client relationships

Retail banking

Education

High school diploma or GED

College degree preferred

Tools

Cash handling systems

ATM operations

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager, uphold policies, and drive exceptional client service at a North Carolina branch. You will guide staff, manage lobby flow, and promote self-service options to enhance the customer experience.

You will lead daily operations, ensure transaction accuracy, and support compliance, audits, and loss control while building strong client relationships and educating teammates and partners.