Branch Operations Lead — Growth & Customer Experience

FIRST COMMERCE BANK; Teaneck Township (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

LTD Insurance

Flexible Spending Account

Health Savings Account

401K

PTO

Job summary

First Commerce Bank seeks an Assistant Branch Manager in Teaneck, NJ to support the Branch Manager in driving daily operations, sales, and customer service excellence. The role emphasizes compliance with policies, staff supervision, and proactive community engagement.

You will oversee branch activities, ensure proper staffing, train personnel, and report regularly to management while helping achieve the Retail Banking Division's annual goals and budget adherence.

Qualifications

• Minimum of three years related experience.
• Thorough knowledge of bank procedures/products/services.
• Proficient PC skills and in English (speaking, writing and reading)
• Proficient organizational, project management skills, and problem-solving ability
• Ability to lift 50 lbs. of coin.

Responsibilities

• Assists in managing all inside and outside sales, branch functions, and business development activities to achieve growth, excellent customer service, and profitability for the Bank.
• Enhances Bank image through friendly, pro-active customer-driven servicing of their needs in support of customer expectations.
• Conducts relationships with customers to support the Bank's marketing efforts.
• Ensures customer retention and growth of the branch and its team.
• Ensures branch staff are properly trained in product knowledge and sales techniques.
• Motivates and coaches branch team to ensure development and performance in customer experience, sales goals, and leadership.
• Serves as an active member of the office customer service team and is accountable for sales performance; generates deposits and loans to increase profitability.

Skills

Bank operations

Customer service

Communication skills

Problem solving

Team leadership

Education

High School Diploma

Job description

First Commerce Bank seeks an Assistant Branch Manager in Teaneck, NJ to support the Branch Manager in driving daily operations, sales, and customer service excellence. The role emphasizes compliance with policies, staff supervision, and proactive community engagement.

You will oversee branch activities, ensure proper staffing, train personnel, and report regularly to management while helping achieve the Retail Banking Division's annual goals and budget adherence.