Branch Operations Lead (Floating)

Pioneer; City of Albany (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Pioneer Bank in Albany, NY is seeking a Branch Operations Supervisor to oversee day-to-day office operations under the Branch Manager and senior leadership. The role includes developing and maintaining relationships across retail, commercial and municipal clients.

The position emphasizes sales coaching, policy compliance, and staff supervision to meet service standards and drive branch performance. Flexibility for evenings and Saturdays; valid driver’s license required.

Qualifications

• Bachelor’s Degree preferred.
• One year Assistant Manager or Sales experience, or two years’ experience as a Relationship Banker, Client Service Supervisor or Trainer.
• Proficiency with MS Word and Excel; ability to learn banking software.

Responsibilities

• Actively sells and refers Pioneer Bank products and services.
• Upholds customer service standards and communicates expectations.
• Oversees processing of customer transactions and cash handling procedures.

Skills

Sales skills

Customer service

Staff coaching

Policy compliance

Cash handling security

Education

Bachelor’s Degree

Tools

MS Word

Excel

Job description

Pioneer Bank in Albany, NY is seeking a Branch Operations Supervisor to oversee day-to-day office operations under the Branch Manager and senior leadership. The role includes developing and maintaining relationships across retail, commercial and municipal clients.

The position emphasizes sales coaching, policy compliance, and staff supervision to meet service standards and drive branch performance. Flexibility for evenings and Saturdays; valid driver’s license required.