Assistant Branch Manager - Floating

Pioneer Bank, National Association; West Albany (NY); On-site; USD 30,000 - 48,000; Full time

Job summary

Assistant Branch Manager - Floating at Pioneer Bank, National Association in Albany, NY is a Full Time professional role with responsibilities across daily branch operations. The position reports to Branch Administration Officer and supports retail, commercial and municipal customer relationships.

Responsibilities include coaching staff on sales, overseeing transactions, and ensuring policy compliance while promoting bank products and security procedures.

Qualifications

• Bachelor’s Degree preferred.
• Minimum one year Assistant Manager or Sales experience or two years’ Related experience.
• Ability to motivate staff to cross-sell financial services.
• Proficiency with MS Word and Excel; retail banking systems experience is essential.

Responsibilities

• Actively sells and refers all Pioneer Bank products and services.
• Oversees processing of customer transactions and ensures cash handling security compliance.
• Assists with scheduling, supervising, evaluating and disciplining branch staff.
• Coaches staff on sales and deposit growth; monitors results.
• Ensures adherence to bank policies and procedures within the branch.

Skills

Sales skills

Staff supervision

Customer service

Education

Bachelor's Degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager - Floating

Full Time Professional Headquarters, Albany, NY, US

Salary Range: $22.00 To $35.21 Hourly

POSITION:

LOCATION:

Floating

REPORTS TO:

Branch Administration Officer

CLASSIFICATION:

Full Time, Non Exempt

PAY GRADE:

NE 40 ($22.00 - $35.21 per hour)

AVAILABILITY:

Monday-Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm, Saturday 8:30am-12:30pm

Position Summary:

Responsible for all phases of day-to-day operations within the office under the direction of the Branch Manager/BDO/Senior Branch Manager. Assists in the development and maintenance of retail, commercial and municipal customer relationships.

Essential Job Functions:

• Actively sells and refers all Pioneer Bank products and service offerings.
• Upholds established customer service standards and measurements and ensure such expectations are communicated and adhered to.
• Oversees processing of customer transactions and ensures compliance with cash handling and security procedures.
• Assists with scheduling, counseling, supervising, evaluating and disciplining all personnel within the branch.
• Provides continuous coaching and evaluation of staff sales efforts and monitors results.
• Monitors staff compliance with all Bank policies and procedures within the branch, through training and counseling.
• Maintains proper security controls, as set forth by the Bank's security officer.
  Advises the Branch Manager of office, market and community trends and/or other situations warranting bank management's involvement.
• Works with Branch Officer to coach staff on increasing branch sales and deposits.
• Interviews, selects, and trains staff in accordance with the Bank’s EEO/AA commitment in conjunction with or under direct supervisor of Branch Manager. Evaluates performance, and makes recommendations for advancement and appropriate promotional and merit increases. Motivates and counsel assigned staff to increase professionalism, exceed customer service expectations, and encourage career development.
• Ensures that department practices comply with Federal and State laws and corporate human resource policies.
• Promotes EEO and Affi... .
• Assists in the development, implementation and administration of human resource policies and programs including implementation and compliance with Equal Employment Opportunity and Affi... .
• Develops subordinates and others in the bank, when requested, for the purpose of succession planning.

Education & Experience:

• Bachelor’s Degree preferred.
• A minimum of one year Assistant Manager or Sales experience or two years’ experience as a Relationship Banker, Client Service Supervisor or Trainer required.
• Ability to demonstrate sales skills and capacity to motivate branch staff to cross sell financial services.
• Proven ability to comply with policies and procedures, to maintain accuracy and meet deadlines.
• Bilingual capability a plus.
• Attainment of Notary Public certification within 12 months of beginning position.
• Proficiency with MS Word and Excel, E-mail, internet software and capacity to learn retail banking computer system is essential.
• Must have own transportation, or access to reliable transportation on short notice.
• Valid Driver’s License and ability to maintain this throughout employment.
• Must have the ability to maintain flexible daily schedule, including evenings and Saturdays.

As an Equal Opportunity / Aff ...

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.