Branch Operations Leader – Assistant Manager

Trustco Bank; Town of Colonie (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Trustco Bank is seeking an Assistant Branch Manager in Albany County, NY. The role supports the Branch Manager in daily operations, supervises staff, and ensures a friendly, secure, and efficient branch environment.

Responsibilities include leading Teller teams, handling customer engagements, and promoting residential mortgages, IRA services, and personal banking products to meet client needs. A strong supervisory background and English fluency are required.

Qualifications

• High School Diploma or equivalent.
• Proven supervisory and leadership experience.
• Fluent in English; bilingual a plus.
• Access to reliable transportation.
• Well-organized and adept at managing multiple priorities.
• Team-oriented with the ability to thrive in collaborative environments.
• Ability to lift 10–20 lbs., stand for extended periods.

Responsibilities

• Operational Leadership: Stepping into the Branch Manager’s shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
• Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
• Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
• Customer Engagement: Connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction with high standards.
• Compliance & Accuracy: Reviewing and approving transactions while adhering to policies.
• Performance & Standards: Striving to meet branch performance metrics, focusing on controls, security, and regulatory compliance.
• Professional Development: Continuing banking acumen and sales techniques through training.

Skills

Supervisory experience

Team leadership

Customer service focus

Fluent English

Education

High School Diploma or equivalent

Job description

Trustco Bank is seeking an Assistant Branch Manager in Albany County, NY. The role supports the Branch Manager in daily operations, supervises staff, and ensures a friendly, secure, and efficient branch environment.

Responsibilities include leading Teller teams, handling customer engagements, and promoting residential mortgages, IRA services, and personal banking products to meet client needs. A strong supervisory background and English fluency are required.