Branch Operations Lead (Entry Level)

Helping Hearts Senior Care; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Helping Hearts Senior Care in Birmingham, AL is seeking a Branch Manager to lead the local office, oversee daily operations, supervise staff, and ensure high-quality in-home care delivery.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities. You will coach staff, monitor performance metrics, and drive client satisfaction while maintaining compliance.

Qualifications

• Proven leadership or management experience.
• Strong communication and problem-solving skills.
• Highly organized with ability to manage multiple priorities.
• Confident coaching and holding employees accountable.
• Experience in home care, healthcare, staffing, scheduling, or operations preferred.

Responsibilities

• Lead daily branch operations and supervise office staff.
• Monitor staffing, client coverage, and branch performance.
• Coach employees and uphold accountability.
• Address client and caregiver concerns quickly and professionally.
• Monitor compliance, documentation, audits, and deadlines.
• Support recruiting, hiring, retention, and employee performance.
• Review branch reports and take action when goals aren't met.
• Build a positive culture of urgency, teamwork, and excellent customer service.

Skills

Leadership

Communication

Organization

Coaching

Problem-solving

Tech-savvy

Job description

Helping Hearts Senior Care in Birmingham, AL is seeking a Branch Manager to lead the local office, oversee daily operations, supervise staff, and ensure high-quality in-home care delivery.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities. You will coach staff, monitor performance metrics, and drive client satisfaction while maintaining compliance.