Entry Level Branch Manager

Helping Hearts Senior Care; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Helping Hearts Senior Care in Birmingham, AL is seeking a Branch Manager to lead the local office, oversee daily operations, supervise staff, and ensure high-quality in-home care delivery.

The role requires strong leadership, excellent communication, and the ability to manage multiple priorities. You will coach staff, monitor performance metrics, and drive client satisfaction while maintaining compliance.

Qualifications

• Proven leadership or management experience.
• Strong communication and problem-solving skills.
• Highly organized with ability to manage multiple priorities.
• Confident coaching and holding employees accountable.
• Experience in home care, healthcare, staffing, scheduling, or operations preferred.

Responsibilities

• Lead daily branch operations and supervise office staff.
• Monitor staffing, client coverage, and branch performance.
• Coach employees and uphold accountability.
• Address client and caregiver concerns quickly and professionally.
• Monitor compliance, documentation, audits, and deadlines.
• Support recruiting, hiring, retention, and employee performance.
• Review branch reports and take action when goals aren't met.
• Build a positive culture of urgency, teamwork, and excellent customer service.

Skills

Leadership

Communication

Organization

Coaching

Problem-solving

Tech-savvy

Job description

Lead People. Drive Results. Make an Impact.

Helping Hearts Senior Care is seeking a motivated, organized, and results-driven Branch Manager to lead our Birmingham office.

This is a hands-on leadership position for someone who can manage people, solve problems, monitor performance, and keep a fast-paced home care office running successfully.

What You'll Do

Lead daily branch operations and supervise office staff

Monitor staffing, client coverage, and branch performance

Coach employees and hold team members accountable

Address client and caregiver concerns quickly and professionally

Monitor compliance, documentation, audits, and deadlines

Support recruiting, hiring, retention, and employee performance

Review branch reports and take action when goals aren't being met

Build a positive culture of urgency, teamwork, and excellent customer service

Who We're Looking For

Proven leadership or management experience

Strong communication and problem-solving skills

Highly organized and able to manage multiple priorities

Confident coaching and holding employees accountable

Comfortable working with technology, reports, and performance metrics

Home care, healthcare, staffing, scheduling, or operations experience preferred

Know Your Numbers. Know Your People. Know Your Branch.

We're looking for a leader who takes ownership, develops their team, and doesn't wait for someone else to solve the problem.

Helping Hearts Senior Care
Compassionate Care. Every heart. Every home.