Branch Operations Lead — Elevate Customer Experience

JPMorganChase; Sunbury (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to help deliver exceptional client experiences in a busy branch setting in Sunbury, OH. You will work closely with the Branch Manager to oversee daily operations, guide a team, and ensure accurate, compliant handling of transactions while promoting self-service options to clients.

The role requires leadership, strong compliance focus, and the ability to work evenings and weekends.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch environment.
• Greet clients and assist with transactions, manage lobby flow.
• Communicate clearly to understand client needs and guide them to services.
• Lead branch operations, including cash devices and adherence to policies.
• Introduce clients to the branch team for seamless service and available specialists.
• Promote self-service options to simplify banking for clients.
• Support branch operations, loss control, compliance, and audits.

Skills

Policy adherence

Detail orientation

Leadership

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to help deliver exceptional client experiences in a busy branch setting in Sunbury, OH. You will work closely with the Branch Manager to oversee daily operations, guide a team, and ensure accurate, compliant handling of transactions while promoting self-service options to clients.

The role requires leadership, strong compliance focus, and the ability to work evenings and weekends.