Branch Operations & Customer Experience Specialist

Civista Bancshares, Inc.; Ohio; On-site; USD 36,000 - 60,000; Full time

Job summary

Civista Bancshares, Inc. is seeking a Branch Operations Specialist to ensure daily branch operations run smoothly and compliantly while delivering exceptional customer service. You will supervise operational tasks, process transactions, and help customers with product recommendations.

Ideal candidates have 2–3 years in a branch banking environment, strong communication skills, and an associate degree. This on-site role offers growth through learning new procedures and leveraging technology in

Qualifications

• Experience in branch banking operations and lending processes.
• Excellent oral, written, and presentation skills.
• Detail oriented with the ability to work under deadlines with interruptions.

Responsibilities

• Ensure operational tasks are followed & completed daily by all Branch employees.
• Responsible for retention of operational materials and managing audits to ensure operational soundness.
• Create an exceptional customer experience daily by processing transactions, building relationships, assessing needs, recommending products, and referring partners to our customers, thus growing the bank.
• Developing an expansive knowledge of products and services to fulfill customer needs and solve problems daily.
• Execute customer requests with speed and accuracy.
• Understand all aspects of consumer lending in daily and weekly activities; build customer trust and manage relationships through the life of the lending process.
• Maintain constant communication internally and externally to provide an outstanding customer experience, adhering to regulations and policies.

Skills

Operations knowledge

Customer service

Communication skills

Education

Associate’s Degree preferred

High School diploma or equivalent required

Job description

Civista Bancshares, Inc. is seeking a Branch Operations Specialist to ensure daily branch operations run smoothly and compliantly while delivering exceptional customer service. You will supervise operational tasks, process transactions, and help customers with product recommendations.

Ideal candidates have 2–3 years in a branch banking environment, strong communication skills, and an associate degree. This on-site role offers growth through learning new procedures and leveraging technology in