Branch Operations Lead - Elevate Client Experience

Aumni; Murfreesboro (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care

Retirement plan

Tuition reimbursement

Wellness centers

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering outstanding client experiences. The role focuses on welcoming clients, handling transactions, and guiding them toward self-service tools while maintaining strict adherence to policies and regulatory requirements.

You will oversee cash devices, manage lobby flow, and collaborate with the team to ensure accurate transactions, loss control, and audits. Weekend/evening hours may be required.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand and help them effectively.
• Lead branch operations, including cash devices (cash vault, ATM) and adherence to policies.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify banking for clients.
• Support all aspects of branch operations focusing on loss control, compliance, and audits.

Skills

Policies & procedures

Leadership

Customer service

Branch ops

Loss prevention

Compliance

Audits

Training

Education

High school diploma or GED

Tools

POS systems

ATM operations

Cash handling

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering outstanding client experiences. The role focuses on welcoming clients, handling transactions, and guiding them toward self-service tools while maintaining strict adherence to policies and regulatory requirements.

You will oversee cash devices, manage lobby flow, and collaborate with the team to ensure accurate transactions, loss control, and audits. Weekend/evening hours may be required.