Branch Operations Lead: Elevate Client Experience

JPMorganChase; City of Niagara Falls (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in New York to oversee daily branch activities, partner with the Branch Manager, and ensure transactions are processed accurately while complying with policies.

You will guide staff, promote self-service options, manage lobby flow, and uphold loss control and audits, with travel for training. This role emphasizes customer relationships and regulatory compliance within a diverse team.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organized multitasking.
• Proven leadership and operational proficiency for transaction accuracy.
• Ability to educate and engage branch team and partners.
• Excellent client relationships and communication; refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-service branch environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients.
• Lead branch operations, manage cash devices, and ensure policy compliance.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access.
• Support loss control, compliance, and audits to keep branch secure.

Skills

Policy compliance

Detail-oriented

Leadership

Training

Relationship building

Retail banking experience

Flexible hours

Customer education

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in New York to oversee daily branch activities, partner with the Branch Manager, and ensure transactions are processed accurately while complying with policies.

You will guide staff, promote self-service options, manage lobby flow, and uphold loss control and audits, with travel for training. This role emphasizes customer relationships and regulatory compliance within a diverse team.