Branch Operations Lead - Customer Experience & Growth

W.W. Grainger, Inc.; West Sacramento (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Therapy sessions

PTO 18 days + 6 holidays

401(k) match 6%

Employee discounts

Tuition reimbursement

Student loan refinancing

Financial counseling

Parental leave

Job summary

Grainger is seeking a Branch Team Lead in West Sacramento, CA to oversee daily branch operations and lead a customer-focused team. You will drive service quality, sales performance, and operational excellence while aligning with company strategy and metrics.

This role reports to the Branch/Operations Manager and requires strong people leadership and process-improvement skills. Responsibilities include guiding daily activities, improving customer satisfaction, and fostering collaboration with

Qualifications

• Minimum 3 years customer service and sales experience.
• 2+ years of management experience in a customer service environment preferred.
• Voice the vision of the branch to all employees.
• Train people on processes, procedures, compliance and product knowledge.
• Competence in the use of computers and software applications including SAP.

Responsibilities

• Provide exceptional customer service and direction regarding the daily activities of a team at the branch location.
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
• Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
• Provide a creative customer experience and ensure customer retention and satisfaction.
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations.
• Monitor counter transactions to provide appropriate guidance to team members.
• Facilitate team member onboarding and ongoing training.
• Build work schedules to ensure productivity and staffing levels.
• Assess processes for improvement opportunities using Continuous Improvement methodology.

Skills

Customer service

Sales experience

Management experience

Training staff

SAP

Operate industrial equipment

Education

High school diploma or Bachelor's degree

Tools

SAP

Job description

Grainger is seeking a Branch Team Lead in West Sacramento, CA to oversee daily branch operations and lead a customer-focused team. You will drive service quality, sales performance, and operational excellence while aligning with company strategy and metrics.

This role reports to the Branch/Operations Manager and requires strong people leadership and process-improvement skills. Responsibilities include guiding daily activities, improving customer satisfaction, and fostering collaboration with