Branch Operations Lead — Customer Experience & Compliance

JP Morgan Chase; El Cajon (CA); On-site; USD 36,000 - 44,000; Full time

Job summary

JPMorgan Chase in El Cajon, CA seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences and ensure compliant, efficient branch operations. The role emphasizes staff coaching, cash-handling basics, and guiding customers through self-service options.

The ideal candidate has 1+ year in retail banking, a high school diploma or GED, and flexibility for evenings and weekends.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational skills with attention to detail.
• Excellent customer service and communication abilities.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients and assist with transactions while managing lobby flow.
• Explain self-service options and guide clients to use digital tools.
• Lead branch operations including cash devices and adherence to bank policies.
• Introduce clients to team specialists and help with specialized financial needs.
• Maintain loss control, compliance, and audits to ensure smooth operations.

Skills

Retail banking

Leadership

Customer service

Communication

Detail oriented

Team training

Weekend/evenings availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in El Cajon, CA seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences and ensure compliant, efficient branch operations. The role emphasizes staff coaching, cash-handling basics, and guiding customers through self-service options.

The ideal candidate has 1+ year in retail banking, a high school diploma or GED, and flexibility for evenings and weekends.