Branch Operations & Service Excellence Specialist

Civista Bank; Napoleon Township (MI); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Civista Bank in Michigan is seeking a Branch Operations Specialist focused on keeping branch operations compliant and efficient while delivering excellent customer service. You will ensure daily tasks are completed, audits passed, and staff adhere to policy, using product knowledge to meet customer needs.

You will support lending activities, assist customers with transactions, and promote digital banking tools.

Formación

• Minimum 2–3 years' experience in a branch banking environment.
• Must be knowledgeable in all areas of operations—customer service, new accounts, and lending.
• Excellent oral, written, and presentation skills.
• Detail oriented with the ability to meet deadlines under frequent interruptions.
• Associate degree preferred; high school diploma or equivalent required.

Responsabilidades

• Ensure operational tasks are followed and completed daily by all branch employees.
• Retain operational materials and manage audits to ensure soundness.
• Create an exceptional customer experience by processing transactions, building relationships, assessing needs, and referring partners.
• Develop knowledge of products and services to fulfill customer needs daily.
• Execute customer requests with speed and accuracy.
• Understand consumer lending processes and manage relationships through the lending lifecycle.
• Maintain constant internal and external communication to provide an outstanding customer experience while adhering to regulations.
• Commit to daily personal growth by learning new procedures and refining skills.
• Encourage and teach customers to use technology in everyday banking (mobile, P2P, online banking).

Conocimientos

Customer service

Operations knowledge

Lending knowledge

Communication skills

Educación

Associate's Degree preferred

High School diploma or equivalent required

Descripción del empleo

Civista Bank in Michigan is seeking a Branch Operations Specialist focused on keeping branch operations compliant and efficient while delivering excellent customer service. You will ensure daily tasks are completed, audits passed, and staff adhere to policy, using product knowledge to meet customer needs.

You will support lending activities, assist customers with transactions, and promote digital banking tools.