Branch Operations Lead — Banking Center & Team Leadership

The-Bank-of-Glen-Burni; Saunders (MD); On-site; USD 31,684 - 34,440; Full time

Job summary

The Bank of Glen Burnie in Maryland is seeking an Assistant Branch Manager to support the Branch Manager in daily banking operations. This on-site role focuses on operational excellence, regulatory compliance, customer service, and team development.

The ideal candidate will lead teller staff, balance vaults, audit cash drawers, train staff, and ensure adherence to banking regulations while maintaining service quality across locations.

Qualifications

• Minimum three years in financial services or related experience.
• One year of supervisory or managerial experience, preferably in banking.
• Strong mathematical skills; able to count, add, subtract, multiply and divide.
• Must pass background checks and bonding requirements and be willing to travel between branches.

Responsibilities

• Oversee and support efficient branch operations and dual-control procedures.
• Balance vaults and manage teller and cash operations.
• Audit teller drawers and complete daily operational reports.
• Train, coach, and provide feedback to teller staff.
• Assist customers and support teller line operations during peak periods.
• Ensure compliance with banking regulations, policies, and procedures.
• Schedule teller coverage and maintain branch staffing needs.
• Process CTR/SAR reporting and risk rating duties.
• Troubleshoot ATM/debit card concerns.
• Maintain branch security devices and cash levels.
• Serve as a signatory and perform Notary services.
• Participate in community events representing the Bank.

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Branch operations

MLO eligibility

Confidentiality

Education

High school diploma or GED

Associate or Bachelor's in business/finance

Tools

Teller systems

Core banking platforms

Job description

The Bank of Glen Burnie in Maryland is seeking an Assistant Branch Manager to support the Branch Manager in daily banking operations. This on-site role focuses on operational excellence, regulatory compliance, customer service, and team development.

The ideal candidate will lead teller staff, balance vaults, audit cash drawers, train staff, and ensure adherence to banking regulations while maintaining service quality across locations.