Branch Operations Lead

Serenity Home Health Care Agency LLC; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Chicago, IL, is seeking a Branch Coordinator to oversee daily branch operations, coordinate communications across departments, and support staff and clients to ensure smooth service delivery.

The role requires at least 2 years in admin or coordination, proficiency with Microsoft Office, strong organizational skills, and excellent verbal and written communication. This full-time on-site position offers a competitive hourly salary.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Minimum of 2 years experience in an administrative, coordination, or customer service role.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate and oversee daily branch operations to ensure efficiency and compliance with company policies.
• Serve as the primary liaison between branch staff, management, and external clients to facilitate clear communication.
• Manage scheduling, appointments, and resource allocation to optimize branch productivity.
• Maintain accurate records, prepare reports, and track key performance indicators to support decision-making.
• Assist in resolving customer inquiries and operational issues promptly to uphold service quality standards.
• Support onboarding and training of new branch employees to ensure consistent operational practices.
• Collaborate with other branches and departments to implement company initiatives and share best practices.

Skills

Microsoft Office

Organizational skills

Multitasking

Verbal and written communication

Bilingual skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

CRM tools

Job description

Serenity Home Health Care Agency LLC in Chicago, IL, is seeking a Branch Coordinator to oversee daily branch operations, coordinate communications across departments, and support staff and clients to ensure smooth service delivery.

The role requires at least 2 years in admin or coordination, proficiency with Microsoft Office, strong organizational skills, and excellent verbal and written communication. This full-time on-site position offers a competitive hourly salary.