Branch Operations & Guest Experience Lead

JPMorgan Chase & Co.; Burlington (MA); On-site; USD 55,000 - 80,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences at the branch. You will guide daily operations, greet clients, handle transactions, and ensure adherence to bank policies while building trusted relationships with customers.

You will lead the team to optimize branch operations, manage lobby flow, and promote self-service options. This role requires strong organizational skills, attention to detail, and a commitment to

Qualifications

• Adhere to policies, procedures, and regulatory requirements.
• Maintain keen attention to detail and strong organizational skills.
• Lead operations and ensure transaction accuracy in a team setting.
• Educate branch team and partners to stay informed and compliant.
• Excel at customer relationships and referring clients to experts.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations including cash devices and ATMs, resolve issues while following policies.
• Introduce clients to the branch team to deliver seamless, caring service.
• Promote self-service options for around-the-clock access to accounts.
• Support branch operations, maintain loss control, and comply with audits.

Skills

Regulatory compliance

Customer service

Leadership

Operational proficiency

Detail oriented

Education

High school diploma or equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences at the branch. You will guide daily operations, greet clients, handle transactions, and ensure adherence to bank policies while building trusted relationships with customers.

You will lead the team to optimize branch operations, manage lobby flow, and promote self-service options. This role requires strong organizational skills, attention to detail, and a commitment to