Branch Manager

JMJ Phillip Group; Minneapolis (MN); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Professional development

Leadership growth opportunities

Strategic involvement

Job summary

JMJ Phillip Group seeks an experienced Branch Manager to oversee daily operations, lead a team, and drive growth at a Minneapolis branch. The role focuses on improving efficiency, financial performance, and customer satisfaction within a fast-paced environment.

You will develop strategies, manage budgets, coach staff, and maintain high service standards while cultivating strong relationships with customers and partners.

Qualifications

• Proven experience in branch management, operations leadership.
• Strong understanding of business operations, financial management, and customer service.
• Demonstrated ability to lead, develop, and manage employees.
• Experience managing budgets, monitoring financial performance, and achieving business targets.
• Excellent communication, organizational, and problem-solving skills.
• Strong decision-making and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced business environment.
• Proficiency in Microsoft Office and relevant business management systems.
• Strong customer relationship management and business development skills.

Responsibilities

• Oversee daily branch operations to ensure efficiency and policy compliance.
• Develop and implement strategies to achieve branch goals and performance targets.
• Monitor daily activities and identify opportunities to improve productivity and service delivery.
• Ensure appropriate staffing, scheduling, and resource allocation.
• Maintain operational standards and ensure consistent execution of business processes.
• Lead, supervise, and develop branch employees to meet objectives.
• Recruit, onboard, train, and develop team members.
• Establish performance expectations and monitor productivity.
• Provide coaching, feedback, and support to improve team performance.
• Foster a positive and collaborative work environment.
• Manage branch budgets, expenses, and financial performance.
• Monitor revenue, operating costs, and KPIs.
• Identify opportunities to increase profitability and control expenses.
• Prepare regular business reports and provide updates to senior management.
• Implement strategies to improve branch performance and support growth.
• Maintain strong relationships with customers and business partners.
• Ensure high standard of customer service and satisfaction.
• Address customer concerns and resolve escalated issues promptly.
• Identify opportunities to strengthen customer relationships and expand business.

Skills

Leadership

Team development

Customer service

Communication

Problem solving

Organizational skills

Conflict resolution

Time management

Multitasking

MS Office

Education

Certified Manager (CM)

PMP

Lean Six Sigma

Business Management/Leadership certifications

Industry-specific management certifications

Tools

Microsoft Office

Business management systems

Job description

We are seeking an experienced and results-driven Branch Manager to oversee daily branch operations, lead employees, and drive business growth. The ideal candidate will have strong leadership, organizational, and business management skills, with the ability to improve operational efficiency, maintain customer satisfaction, manage financial performance, and ensure the branch meets its business objectives.

Position Responsibilities

Branch Operations Management

• Oversee daily branch operations to ensure efficiency and compliance with company policies and procedures.
• Develop and implement operational strategies to achieve branch goals and performance targets.
• Monitor daily activities and identify opportunities to improve productivity and service delivery.
• Ensure appropriate staffing, scheduling, and resource allocation.
• Maintain operational standards and ensure consistent execution of business processes.

Team Leadership and Development

• Lead, supervise, and motivate branch employees to achieve business objectives.
• Recruit, onboard, train, and develop team members.
• Establish performance expectations and monitor employee productivity.
• Provide coaching, feedback, and support to improve team performance.
• Foster a positive and collaborative work environment.

Financial and Business Performance

• Manage branch budgets, expenses, and financial performance.
• Monitor revenue, operating costs, and key performance indicators.
• Identify opportunities to increase profitability and control operational expenses.
• Prepare regular business reports and provide performance updates to senior management.
• Implement strategies to improve branch performance and support business growth.

Customer Relationship Management

• Maintain strong relationships with customers and business partners.
• Ensure a high standard of customer service and satisfaction.
• Address customer concerns and resolve escalated issues promptly.
• Identify opportunities to strengthen customer relationships and expand business opportunities.

Compliance and Risk Management

• Ensure branch operations comply with applicable regulations, policies, and internal procedures.
• Monitor operational risks and implement appropriate corrective actions.
• Maintain accurate branch records, reports, and documentation.
• Promote workplace safety, accountability, and ethical business practices.

Prerequisites

• Proven experience in branch management, operations management, or a similar leadership role.
• Strong understanding of business operations, financial management, and customer service.
• Demonstrated ability to lead, develop, and manage employees.
• Experience managing budgets, monitoring financial performance, and achieving business targets.
• Excellent communication, organizational, and problem-solving skills.
• Strong decision-making and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced business environment.
• Proficiency in Microsoft Office and relevant business management systems.
• Strong customer relationship management and business development skills.

Certifications (Preferred, but Not Required)

• Certified Manager (CM).
• Project Management Professional (PMP).
• Lean Six Sigma certification.
• Business Management or Leadership certifications.
• Industry-specific management or operational certifications.

What the Role Offers

• Annual salary of up to $110,000, depending on qualifications and experience.
• Opportunity to lead branch operations and influence business performance.
• Professional development and leadership growth opportunities.
• Direct involvement in business planning, operational improvements, and team development.
• Opportunity to build strong customer and business relationships.

Why Minneapolis?

Minneapolis offers a diverse and well-established business environment with opportunities across financial services, retail, healthcare, manufacturing, and professional services. Its strong regional economy, established infrastructure, and access to a skilled workforce provide a supportive setting for business operations and branch leadership. The city's central location within the Midwest also offers convenient access to surrounding markets, customers, and business partners.