Branch Operations Leader

First Citizens; San Francisco (CA); On-site; USD 34,440 - 53,726; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor to lead a single branch and its service-line team. You will oversee teller transactions, customer requests, and educate customers on bank capabilities and resources.

The role emphasizes service excellence, coaching, adaptability, teamwork, and the ability to identify sales opportunities for the branch. Strong leadership and communication skills are essential to drive results.

Qualifications

• Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management.
• High School Diploma or GED with 5 years of experience in Financial services, customer service, bank operations, or branch operations management.
• Preferred: Management or supervisory experience.

Responsibilities

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Skills

Financial literacy

Retail banking products

Operations management

Education

Bachelor's Degree

High School Diploma

Job description

First Citizens Bank is seeking an Operations Services Supervisor to lead a single branch and its service-line team. You will oversee teller transactions, customer requests, and educate customers on bank capabilities and resources.

The role emphasizes service excellence, coaching, adaptability, teamwork, and the ability to identify sales opportunities for the branch. Strong leadership and communication skills are essential to drive results.