Branch Operations Coordinator

Rollins; Stockton (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life and AD&D Insurance

Employee Assistance Plan

401(k) Plan with Company Match

Pet Insurance

Job summary

Clark Pest Control is seeking a Branch Administrator to support field teams and ensure smooth branch operations in California. You will manage schedules, payroll-related tasks, and customer interactions, while maintaining accurate records and processing payments.

This role requires strong customer service, communication, and multitasking abilities, with occasional overtime and Saturday work. Join a team focused on reliability and career growth.

Qualifications

• Customer service: manage difficult/emotional situations; prompt responses; solicit feedback.
• Interpersonal skills: resolve conflict; maintain confidentiality; listen without interrupting.
• Oral communication: speak clearly, persuade; respond to questions.
• Written communication: spell/grammar; present data; read information.
• Basic math: add/subtract; multiply/divide; handle money.
• Proficient with Microsoft Word, Excel, Outlook.

Responsibilities

• Provide support to pest and WDO field personnel: schedules, changes, notes, autopay, payroll issues, uniforms.
• Resolve escalated customer service issues and work with branch leadership to find solutions.
• Answer calls and schedule, confirm, and follow up on service appointments.
• Navigate PestPac to track routes and optimize schedules.
• Assist payroll to ensure accurate processing.
• Process special billing projects as needed.
• Handle refunds in PestPac and coordinate with retention team.
• Maintain Saturday schedules for field personnel.
• Complete forms and worksheets for corporate/agency needs.
• Account for receipts and balance petty cash.
• Collect payments from field personnel and route to Accounting.
• Run delinquent accounts reports and follow up with technicians.
• Manage invoices, bills, and receipts for Branch Manager.
• Assist HR with new hires and paperwork.
• Run PestPac daily/monthly reports and close month-end.
• Receive interoffice courier pouches and arrange pickup.
• Answer phones and direct callers to appropriate departments.
• Operate office equipment and draft correspondence.
• Order general office supplies and service equipment.
• Assist visitors and customers who enter the branch.

Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Basic Math

Microsoft Office

Job description

Clark Pest Control is seeking a Branch Administrator to support field teams and ensure smooth branch operations in California. You will manage schedules, payroll-related tasks, and customer interactions, while maintaining accurate records and processing payments.

This role requires strong customer service, communication, and multitasking abilities, with occasional overtime and Saturday work. Join a team focused on reliability and career growth.