Branch Operations & Customer Support Coordinator

D&L Parts Company; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k) with company match

Paid Time Off

Opportunities for growth and advance

A supportive team that wants you to S-

Growth opportunities

Job summary

D&L Parts Company is looking for an Office Administrative Assistant to be the hub that keeps our branch connected by supporting customers, sales, the warehouse, and management every day.

You'll handle phones, processing orders and invoices, scheduling deliveries, and keeping records organized, with a focus on great customer service, teamwork, and learning new systems. This role includes benefits and opportunities for growth in a family-owned environment.

Qualifications

• Loves staying organized and juggling multiple priorities.
• Outstanding customer service skills.
• Dependable and takes pride in their work.
• Enjoys being part of a team and learning new systems.
• Strong Microsoft Office skills.

Responsibilities

• Answering phones and greeting customers with a smile.
• Processing purchase orders, invoices, and shipping paperwork.
• Assisting with returns, warranties, and credit documentation.
• Scheduling deliveries and coordinating with multiple departments.
• Keeping records accurate and organized.
• Supporting sales, warehouse, and management teams.
• Helping ensure the branch runs smoothly every day.

Skills

Microsoft Office

Customer service

Organization

Multi-tasking

Teamwork

Learning new systems

Tools

Epicor

NetSuite

Job description

D&L Parts Company is looking for an Office Administrative Assistant to be the hub that keeps our branch connected by supporting customers, sales, the warehouse, and management every day.

You'll handle phones, processing orders and invoices, scheduling deliveries, and keeping records organized, with a focus on great customer service, teamwork, and learning new systems. This role includes benefits and opportunities for growth in a family-owned environment.