Branch Operations Specialist — Customer Service & Logistics

MFCP - Motion & Flow Control Products, Inc.; Pasco (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

MFCP - Motion & Flow Control Products, Inc. is seeking a hands-on Operations Associate to support daily branch operations, provide counter and phone service, and handle warehouse tasks in a fast-paced environment.

You will process orders, prepare products for pickup or shipment, and help maintain accurate inventory records. The role requires a high school diploma, solid teamwork, and basic computer skills; Epicor Prophet 21 experience is a plus.

Qualifications

• High school diploma or equivalent required; combined education/experience may be considered.
• Strong customer service and communication skills.
• Basic computer proficiency including MS Word, Excel, Outlook; Epicor Prophet 21 experience a plus.

Responsibilities

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive, inspect, unload, and verify incoming products; receive items into the system and stock them to proper locations.
• Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged products from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies, and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Education

High school diploma

Tools

Epicor Prophet 21

Microsoft Word

Excel

Outlook

RF scanner

Job description

MFCP - Motion & Flow Control Products, Inc. is seeking a hands-on Operations Associate to support daily branch operations, provide counter and phone service, and handle warehouse tasks in a fast-paced environment.

You will process orders, prepare products for pickup or shipment, and help maintain accurate inventory records. The role requires a high school diploma, solid teamwork, and basic computer skills; Epicor Prophet 21 experience is a plus.