Office Administrative Assistant

D&L Parts Co.; Charlotte (NC); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k) with company match

Paid Time Off

Opportunities for growth and promotion

Supportive team environment

Job summary

D&L Parts Co. is seeking an Office Administrative Assistant to be the hub that keeps our branch connected by supporting customers, sales, the warehouse, and management each day. This role emphasizes organization, accuracy, and teamwork in a fast-paced retail/wholesale environment.

The ideal candidate will handle phones, orders, returns, and scheduling, while maintaining clean records and assisting multiple departments to keep the branch running smoothly every day.

Qualifications

• Must be highly organized with strong attention to detail.
• Excellent customer service and communication skills.
• Able to juggle multiple priorities and work well in a team.

Responsibilities

• Answer phones and greet customers with a smile.
• Process purchase orders, invoices, and shipping paperwork.
• Assist with returns, warranties, and credit documentation.
• Schedule deliveries and coordinate with multiple departments.
• Keep records accurate and organized.
• Support sales, warehouse, and management teams.

Skills

Organized

Customer service

Multitasking

Team collaboration

System learning

Microsoft Office

Tools

Epicor ERP

NetSuite

Job description

Description

Keep the Branch Running Like a Well-Oiled Machine!

Are you the person everyone counts on to keep things organized? Do you love checking things off your to-do list, helping customers, and making sure nothing falls through the cracks? If so, we'd love to meet you! D&L Parts Company is looking for an Office Administrative Assistant to join our team. This isn't just an office job, you'll be the hub that keeps our branch connected by supporting customers, sales, the warehouse, and management each day.

What You'll Be Doing

• Answering phones and greeting customers with a smile
• Processing purchase orders, invoices, and shipping paperwork
• Assisting with returns, warranties, and credit documentation
• Scheduling deliveries and coordinating with multiple departments
• Keeping records accurate and organized
• Supporting our sales, warehouse, and management teams
• Helping make sure the branch runs smoothly every single day

We're Looking For Someone Who...

• Loves staying organized and juggling multiple priorities
• Has outstanding customer service skills
• Is dependable and takes pride in their work
• Enjoys being part of a team
• Learns new systems quickly
• Has strong Microsoft Office skills

Requirements

Bonus Points If You Have

• Experience processing manufacturer warranties, RMAs, or product returns
• HVAC, appliance parts, or wholesale distribution experience
• Experience with ERP systems such as Epicor, NetSuite
• Bilingual (English/Spanish) is a plus

Why D&L Parts?

We're a family-owned company that believes great people make all the difference. We work hard, support one another, celebrate successes, and genuinely enjoy what we do. If you're looking for a place where your work matters and your teammates appreciate you, you'll fit right in.

What We Offer

• Competitive pay
• Excellent benefits
• 401(k) with company match
• Paid Time Off
• Opportunities for growth and advancement
• A supportive team that wants you to succeed