Administrative Support

New Branch LLC; Taylor (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

New Branch LLC, a logistics company in the Detroit metro area, is seeking an Administrative Support to enhance office efficiency. The role involves assisting managers and employees in various tasks focusing on communication, order maintenance, and customer service.

Candidates should be energetic, possess strong problem-solving abilities, and have proficiency in MS Office. A positive attitude and effective communication skills are essential for success in this fast-paced environment.

Qualifications

• Energetic and self-motivated with excellent communication skills.
• Preferred previous customer service or call center experience.
• Must be willing to work in a fast-paced environment.

Responsibilities

• Provide administrative support to ensure efficient office operation.
• Respond to phone calls, emails, and faxes in a professional manner.
• Assist customers with returns and handle order research.

Skills

Communication skills

Problem solving

Detail-oriented

Customer service

Typing skills

Tools

MS Office

Warehouse management systems

Job description

New Branch LLC is a 3rd party Logistics company in the Detroit metro area, we are currently expanding our operations and are in need of candidates that are energetic, possess excellent communication skills and that are self‑motivated. We care about our staff and our customers and strive to make New Branch LLC a great work environment. So if you are ready to start a new career with a great team, then New Branch LLC is the place for you!

Job Description

In the position of Administrative Support you will be responsible for providing support to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.

Qualifications

• Responds to incoming phone calls, faxes and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills utilizing company provided guidelines.
• Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Performs other related duties as assigned.

Additional Information

• Previous customer service/call center and (or) data entry experience preferred.
• Typing skills are required.
• Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and warehouse management systems is helpful.
• Ideal candidate will be highly detail‑oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast‑paced environment.
• Must be flexible to work a different shift when necessary.