Branch Operations & Customer Growth Lead

Controlled Products Systems Group, Inc.; Addison (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

401k

Short-term incentive plan

Job summary

Controlled Products Systems Group (CPSG) in Addison, IL is seeking a reliable on-site Warehouse/Operations Associate to support branch sales, order processing, and inventory control. You will ensure accurate shipments and documentation while maintaining a safe working environment.

The role requires 5 years in a high-volume warehouse and 3 years in customer account management, MS Office proficiency, a valid driver's license, and the ability to lift 50 pounds.

Qualifications

• High school diploma/GED required.
• 5 years experience in a high volume warehouse environment.
• 3 years experience of customer account management.
• Proficiency with Microsoft Office Suite.
• Valid driver's license.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.

Responsibilities

• Assist in achieving branch sales and profitability goals as identified in annual budget.
• Provide customer service and support, order entry and order processing management, return goods authorization and entry, technical service support and walk in customer assistance.
• Manage tasks within CPSG's ERP system to ensure orders are shipped correctly throughout the day; provide accurate documentation and related paperwork necessary for shipments to customers and other CPSG facilities.
• Perform all warehouse and office tasks utilizing standard work and policies to ensure safety, quality and customer service.
• Assist in ensuring availability to planned stocking levels and maintain inventory accuracy through cycle counts.
• Ensure a clean, safe working environment and adherence to safety rules; procure supplies as needed.
• Implement improvements to branch operations to meet customer demands while maintaining service levels.
• Provide training to employees on methods and use of equipment used in handling, storing, maintaining, and shipping stock.
• On-site attendance is required; work shifts as assigned and flexible hours as needed.

Job description

Controlled Products Systems Group (CPSG) in Addison, IL is seeking a reliable on-site Warehouse/Operations Associate to support branch sales, order processing, and inventory control. You will ensure accurate shipments and documentation while maintaining a safe working environment.

The role requires 5 years in a high-volume warehouse and 3 years in customer account management, MS Office proficiency, a valid driver's license, and the ability to lift 50 pounds.