Branch Operations Coordinator — Dispatch, CRM & Service Delivery

Meritrestorations; Chesapeake (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short & Long Term Disability

Training & Development

Company cell phone and laptop

Job summary

Merit is seeking a Branch Operations Coordinator to serve as the operational backbone of the assigned branch, owning customer experience, dispatch, project administration, and office operations to run daily. You will report to the Branch Manager and uphold Merit’s standards while supporting company-wide processes for dispatch, CRM, reporting, and compliance.

You will coordinate inbound calls and emails, schedule emergency service work, optimize routes, and ensure all job details are captured in

Qualifications

• 2+ years in dispatch, office management, or administrative coordination.
• Tech‑friendly: Albi, Sage, XactAnalysis, Adobe, Microsoft Office, scheduling and invoicing tools.
• Strong organization and multitasking under a high volume of calls and changes.
• Clear, professional communicator; customer‑focused and team‑oriented.

Responsibilities

• Own the customer experience from first contact to project handoff; ensure complete notes.
• Schedule and dispatch technicians for emergency service calls; coordinate site inspections.
• Manage office operations, vendor coordination, and licensing/permits as needed.
• Maintain accurate documentation in Albi, Sage, and CRM; support compliance.
• Support billing processes, invoicing, and collections; track job financials.

Skills

Dispatch coordination

Office management

Customer communication

CRM usage

Tools

Albi

Sage

XactAnalysis

Adobe

Microsoft Office

Job description

Merit is seeking a Branch Operations Coordinator to serve as the operational backbone of the assigned branch, owning customer experience, dispatch, project administration, and office operations to run daily. You will report to the Branch Manager and uphold Merit’s standards while supporting company-wide processes for dispatch, CRM, reporting, and compliance.

You will coordinate inbound calls and emails, schedule emergency service work, optimize routes, and ensure all job details are captured in