Branch Operations Coordinator

ADP, Inc.; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

ADP, Inc. in Chicago, IL is seeking a Branch Coordinator to manage daily branch operations and serve as the main liaison between staff, management, and clients. This role requires strong organizational and communication skills and experience in administrative coordination.

The position emphasizes scheduling, records maintenance, and cross-department collaboration to support operational excellence and customer satisfaction.

Qualifications

• Minimum of 2 years experience in an administrative, coordination, or customer service role.
• Proficiency with Office software such as Word, Excel, Outlook.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills.
• Bilingual skills or experience working with diverse populations.

Responsibilities

• Coordinate and oversee daily branch operations to ensure efficiency and compliance with company policies.
• Serve as the primary liaison between branch staff, management, and external clients to facilitate clear communication.
• Manage scheduling, appointments, and resource allocation to optimize branch productivity.
• Maintain accurate records, prepare reports, and track key performance indicators to support decision-making.
• Assist in resolving customer inquiries and operational issues promptly to uphold service quality standards.
• Support onboarding and training of new branch employees to ensure consistent operational practices.
• Collaborate with other branches and departments to implement company initiatives and share best practices.

Skills

Organizational skills

Multitasking

Communication skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

CRM tools

Job description

ADP, Inc. in Chicago, IL is seeking a Branch Coordinator to manage daily branch operations and serve as the main liaison between staff, management, and clients. This role requires strong organizational and communication skills and experience in administrative coordination.

The position emphasizes scheduling, records maintenance, and cross-department collaboration to support operational excellence and customer satisfaction.