Branch Operations & Client Service Leader

Columbia Bank; Napa (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive Incentive Plan

Professional Development

Career Growth

Job summary

Columbia Bank in Napa, California is seeking an Assistant Branch Manager who will work closely with the Branch Manager to achieve branch and bank goals by ensuring day-to-day operational excellence, supervising the Tellers, and delivering Breakthrough Client Service.

The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells services, and makes referrals as appropriate.

Qualifications

• 2 years of retail banking experience required.
• 1 year of management or supervisory experience preferred.
• 1 year of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Ability to grow sales by developing knowledge-based client relationships and providing customized solutions.

Responsibilities

• Supervise and coach Tellers and may oversee personal bankers with Branch Manager.
• Ensure branch meets operations standards and passes audits.
• Monitor sales and service goals and coach team to deepen customer relationships.
• Open new accounts, receive loan requests, and gather credit-related information.
• Handle branch tasks such as opening/closing, overdraft monitoring, wire transfers, collections, stop payments, and branch controls.

Skills

Customer service

Sales ability

Relationship building

Leadership skills

Attention to detail

Multi-tasking

Conflict handling

Proficient with spreadsheets

Proficient with banking systems

Education

High School Diploma or GED

Associate/Bachelor in banking or related field

Tools

Spreadsheets

Banking software systems

Job description

Columbia Bank in Napa, California is seeking an Assistant Branch Manager who will work closely with the Branch Manager to achieve branch and bank goals by ensuring day-to-day operational excellence, supervising the Tellers, and delivering Breakthrough Client Service.

The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells services, and makes referrals as appropriate.